Shipping policy
A confirmation email with your order details will be sent to you once your order is received. We will begin processing your order as soon as we receive your order. You may track your order via Track My Order.
A tracking number will be sent to you via email once your items have been shipped.
Shipping Options
There are two shipping options: Economy Shipping and Expedited Shipping. Economy Shipping uses public carriers such as USPS in U.S., Royal Mail in U.K., China Post in China and SingPost in Singapore. Expedited Shipping uses private carriers such as DHL, FedEx and UPS, but it may require your phone number and signature to deliver properly.
Shipping Charges
Economy Shipping is $3.99 USD and free for orders over $48 USD while Expedited Shipping costs $29.99 USD for both Singapore domestic and international destinations. The exact amount will be converted to your local currency at checkout. Expedited Shipping is on us when you purchase $498 USD or more.
Delivery Time
Economy Shipping takes roughly 7-12 business days to arrive; Expedited Shipping takes roughly 3-10 days to arrive. If you are shipping in bulk, contact us for more options including land, sea and air shipping methods. For detailed information, please refer to the chart below:
| Region | Type | Processing Time* | Delivery Time* |
| USA | Economy | 3-5 Days | 5-12 Days |
| Expedited | 2-3 Days | 3-5 Days | |
| UK | Economy | 3-5 Days | 7-15 Days |
| Expedited | 2-3 Days | 4-7 Days | |
| CA | Economy | 3-5 Days | 5-12 Days |
| Expedited | 2-3 Days | 3-5 Days | |
| AU | Economy | 3-5 Days | 7-15 Days |
| Expedited | 2-3 Days | 4-7 Days | |
| SG | Economy | 3-5 Days | 3-5 Days |
| Expedited | 2-3 Days | 1-2 Days | |
| Other Countries | Economy | 3-5 Days | 7-20 Days |
| Expedited | 2-3 Days | 4-10 Days |
* Days above are referring to business days.
** Days above are calculated based on the medium 90% of the customer feedbacks.
We may, occasionally, experience some delays due to an unexpected surge in demand before and during holidays worldwide. In these cases, rest assured that we will work for extra-hours to get your products delivered to you.
Customs and Import Duties
In rare occasions, additional customs or import duties apply outside our normal coverage. If you've been charged by any chance, please contact us at support@chinaandworld.com and send us a copy of the receipt of the charges via email. We will assess the validity and refund your charges within 3-5 business days.
Failed Delivery
In case of failed attempts of delivery, please contact the shipping carrier first as soon as you notice the failure. If the carrier is not able to resolve your case, or is unwilling to redeliver to your address, please contact us at your earliest convenience. We will provide further assistance.
Shipping Insurance
In the case of missing or accidental damages to your package or your product, we offer worry-free insurance to cover part or all of the damages. To file a replacement request, send us an email with your photo proof at support@chinaandworld.com.